Privacy Policy — basa13 Data Commitment

Last Updated: January 2026

This Privacy Policy describes how basa13 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "your", "the Player") who access or use the basa13 website and associated services. basa13 is an online casino and sports betting platform serving players in Bangladesh.

We are committed to handling your personal data with the utmost care and transparency. This policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of our platform. This Privacy Policy forms part of our Terms & Conditions, and by using basa13 you agree to the data practices described herein.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The date of the most recent revision is displayed at the top of this page. Continued use of basa13 after an update has been published constitutes acceptance of the revised policy.

2.1 Information You Provide Directly

When you register an account with basa13, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information. This includes:

• Full legal name and date of birth
• Mobile phone number registered to your bKash, Nagad, Rocket, or Upay wallet
• Username and encrypted account password
• Identity verification documents submitted during account review (e.g., National ID card)
• Communications you send to our support team, including complaint details

2.2 Information Collected Automatically

When you access the basa13 platform, certain technical data is collected automatically by our servers and analytics systems. This includes:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Session start and end times, and login history
• Betting activity, game history, deposit and withdrawal records
• Cookies and similar tracking identifiers (see Section 7 for full details)

2.3 Information from Third Parties

We may receive limited personal data about you from third-party service providers who assist in operating the platform. This includes fraud prevention and identity verification services, payment processing partners (bKash, Nagad, Rocket, Upay), and analytics providers. Data received from these sources is handled under the same standards as data you provide directly.

basa13 uses the personal data we collect for the following purposes:

3.1 Account Management and Service Delivery

Your registration information is used to create and maintain your basa13 account, verify your identity, process deposits and withdrawals, and provide access to the full range of games and betting markets available on the platform. Without this data, we cannot provide you with a functional account.

3.2 Security, Fraud Prevention, and Compliance

We use technical and account data to detect and prevent fraudulent activity, money laundering, underage gambling, and any other behaviour that violates our Terms & Conditions or applicable law. Account activity logs are maintained to allow us to investigate disputes and complaints fairly. We may share relevant data with payment processors and law enforcement agencies where legally required.

3.3 Customer Support

Communications you send to our support team are used to respond to your enquiries, resolve complaints, and improve the quality of our service. Support records are retained for a reasonable period to allow us to track recurring issues and ensure consistency in our responses.

3.4 Platform Improvement and Analytics

Aggregated, anonymised usage data helps us understand how players interact with the basa13 platform. This insight informs decisions about game selection, interface design, and feature development. We do not use individually identifiable data for this purpose without your consent.

3.5 Responsible Gaming Monitoring

basa13 takes responsible gaming seriously. We may analyse your betting patterns and account behaviour to identify signs of problem gambling and to enforce the self-exclusion, deposit limit, and cooling-off tools you have set in your account. This monitoring is conducted in your interest and forms part of our duty of care as a platform operator.

3.6 Promotional Communications

If you have opted in to receiving promotional messages, we may contact you about bonuses, new games, and platform updates relevant to your account. You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect the delivery of transactional account-related communications.

basa13 does not sell or rent your personal data to any third party. We may share your information in the following limited circumstances:

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share your registered wallet number and transaction details with bKash, Nagad, Rocket, and Upay as required to complete the transaction. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.

4.2 Identity Verification and Fraud Prevention Services

Where required to verify your identity or investigate suspected fraud, we may share relevant account data with third-party verification and fraud prevention services. These services are bound by confidentiality obligations and may not use your data for any purpose beyond the verification task we have engaged them for.

4.3 Legal and Regulatory Obligations

basa13 will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally obligated to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of basa13, its players, or the public.

4.4 Business Transfers

In the event that basa13 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the platform prior to your data being transferred or becoming subject to a different privacy policy.

basa13 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Active Accounts

While your basa13 account remains active, we retain all account registration data, transaction history, betting records, and support communications. This data is necessary to provide you with a continuous, personalised service and to ensure the integrity of your account history.

5.2 Closed and Inactive Accounts

Following account closure — whether initiated by you or by basa13 — we retain core account data and transaction records for a minimum period as required by our internal compliance policies. After this retention period, data is securely deleted or anonymised. Accounts inactive for 12 consecutive months are classified as dormant; dormant account data is subject to a reduced retention profile.

5.3 Deletion Requests

You may request deletion of your personal data by contacting our support team. We will honour deletion requests where no legal obligation requires continued retention. Where certain data must be retained for legal or compliance reasons, we will inform you of the applicable retention basis and timeline.

As a user of basa13, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them whenever you return or navigate between pages. basa13 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. Disabling these will prevent you from using core platform features.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform. This helps us identify and fix technical issues and improve the user experience.
• Preference cookies: Store your account settings and UI preferences so the platform behaves consistently across sessions.
• Security cookies: Used to detect unusual login activity, enforce session timeouts, and protect against automated account attacks.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please be aware that blocking essential cookies will impair the functionality of basa13 and may prevent you from logging in or completing transactions. basa13 does not use cookies to track your activity across third-party websites.

basa13 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption on all data in transit, hashed storage of account passwords, access controls that restrict internal data access to authorised personnel only, and regular security reviews of our systems.

While we work diligently to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with anyone, and contacting us immediately if you suspect your account has been compromised.

In the event of a data security incident that affects your personal data, basa13 will notify affected users in a timely manner and take all reasonable steps to contain and remediate the breach.

basa13 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users are required to confirm their age at registration, and basa13 reserves the right to request documentary proof of age at any time.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on basa13, please contact our support team immediately so that we can investigate and act accordingly.

The basa13 platform integrates with third-party services including game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others), payment gateway APIs (bKash, Nagad, Rocket, Upay), and analytics tools. While we carefully select our partners, basa13 is not responsible for the privacy practices of these third-party providers.

Each third-party service provider operates under its own privacy policy. We recommend reviewing those policies if you have concerns about how a specific provider handles personal data. basa13 only shares the minimum data necessary with each provider for the purpose of delivering the relevant service to you.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way basa13 handles your personal data, please contact our support team. The support email address is displayed in the footer of every page on this site. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 7 business days.

For requests to access, correct, delete, or export your personal data, please contact support and include your registered mobile number and the nature of your request in your message. All correspondence will be handled in English.